Friday, 30 May 2008

Team Viewer, for remote assitance or presentations

I was so excited that I couldn't wait to tell you how it went with Team Viewer, that I wrote before in a previous post.
Yesterday my mom (who uses a PC with Windows XP) told she was having problems with the Windows Internet Explorer and to help her, I decided to test the application.
Here you have the Downloads page. If you're helping someone, you must download Team Viewer (complete version for Mac and Win) And for the person you're about to help, you have to send a link to the Team Viewer QuickSupport (client module for Mac and Win).
The window you'll see after intalling and opening the application:
TeamViewer1
Uploaded with plasq's Skitch!
When the client runs the module, they see an ID and a password, that you're about to write in the field to the right. Then, when you're connected, you'll see this:
TeamViewerConnection
Uploaded with plasq's Skitch!
So you can see the whole Desktop of your client or relative, the one we aregoing to help. We can "Request full remote control access" and this way, we can manage our client's mouse pointer.
I didn't have the chance to test all its tools (Actions, Views, Extras) but in comparison to Windows Live Messenger Remote Assistance, I must say this Team Viewer is a lot faster and with the great advantage of not having to reboot the iMac in Win XP and of functioning in any way: Mac to Mac, Mac to Win, Win to Mac, Win to Win.
Hope this is as useful to you as it is for me.

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